Help! My robot is not working

If your unit is not running and does not have any lights on the unit itself and/or on the power unit, try the following:

1. Make sure the power cable from the outlet to the power supply is connected securely by referring to this article, My power supply isn't lighting up.  This would cause the power supply to light up.
2. Check to make sure the floating cable is connected.  If so, disconnect from power supply and reconnect.

If you have confirmed you have power at the power supply and power at the robot but the the robot still does not move, try the following:

1. Remove the robot from the pool and disconnect from power. Inspect the propellor for accumulation of hair, string, or leaves that can block propellor from turning. NOTE: When removing the cover for the propellor, make sure to use a manual flat tip screwdriver.  Do not use power tools for this operation.
2. If clear, try turning the robot upside down on a soft surface such as grass or a towel and try moving the wheels/tracks with your hands to see if they move freely.

If all of this checks out and is clear, but your robot still does not move when in the water, it is time to send it to one of our service centers for a complete diagnostic.  Don't know where the closest service center is to you?  Check out Where can I send my robot for service.